Turo reviewed the photos and decided to credit me the smoking fee AND the cleaning fee! If you disregard Turo guidelines or violate policies you may be charged a penalty fee Turo may also charge a processing fee for some actions If you cancel Pick your protection package. If they aren't in the photos then argue that point with turo and tell them there are no before photos of that area to prove that wasn't there. No Pets: Unless the car is labeled “pet-friendly,” pets are prohibited in Turo cars. Think of all of the little areas where ashes my accumulate. I didn’t save the gas receipt so SOL with that. The first red flag was there was a bb hole through the driver’s side windshield. Turo, May 14: Thank you for being a part of the Turo marketplace! . Use the in-app check-in and checkout features to take In many situations, the fastest, most cost-effective way to resolve an issue for physical damage to the host& Nov 13, 2023 · Host cancellations. Whatever protection level you choose, you’re covered with £20 million in liability insurance. Keep it clean. Report damage and choose a resolution path You must report damage no more than 24 hours after the trip ends to start the resolutio Terms, conditions, and exclusions apply. Evidence and Acknowledgment: Smoking claims must have evidence or the guest’s acknowledgment and confirmation that smoking occurred in the vehicle. ’s Hyundai Elantra on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. If they cancel more than 24 hours before the start of the trip, the fee is $25*. BBB File Opened: 7/25/2011. Hosts will be subject to a $50* fee if they cancel a trip less than 24 hours before the start of the trip. Award. Moreover, smoking can cause health problems for the renters and the subsequent renters I show you how to get paid for cleaning and smoking violations!Disclaimer:I am not a CPA, attorney, lender, or financial advisor. Am I able to charge a smoking fee if I found a cigarette butt in the Posted by u/undergrounddirt - 1 vote and 9 comments I just had our convertible returned with flower and bud on the rug and in the crevices of the floormats, similar to what you have pictured. 24, 2023 8:45 am EST. ” The policy does not provide coverage for damage to a host’s vehicle. "60 percent of the time it works every time". Budget. Hotel. The second was the car smelled like smoke that had been covered in air freshener. You choose your protection package with each trip — Premium, Basic, or Minimum Coverage — each of which has varying physical damage protection. Turo Support Homepage To ensure eligibility for reimbursement under a protection plan, hosts must: Report damage within 24 hours of the end of the trip. Turo has a cleaning fee policy and unless there are stains or a lot of pet hair, Turo won’t normally allow a cleaning fee. These are usually the type of people who would rather go bankrupt than pay their dues. Turo validated my smoking claim within half hour of submitting the issue. First, let’s talk about what’s in it for you. It’s getting frustrating because it’s happening way more often like people know Turo will not charge them. 05/31/2024. If your pictures before show no ashes, and after the guest returns they do, bam. Turo probably recovers 15% of the smoking payouts at best. Mar 26, 2022 · Turo said customers can protect themselves by documenting the condition of the car when they return it. All of us do not smoke at our garage, so smoking in our vehicles is very obvious. $25 Shop for Turo apparel and accessories | Check out Turo shirts, hats, keychains, and more. Here are some of the most important ones: No Smoking: Turo has a strict no-smoking policy. The policy does not provide coverage for damage to a host’s vehicle. Learn more about car insurance policies. Having good pre and post trips will help. If a renter violates this policy, the car owner may charge a smoking fee. All fees are handled through the Turo App. Budget does not permit smoking in any rental cars. All cars on Turo are nonsmoking vehicles Turo prohibits guests their passengers and vehicle hosts from smoking in any vehicle listed on Turo This policy. A Turo associate will then reach out and guide you through the process. jk as long as you have pre-trip photos of the interior and evidence of the ash/weed you will always be reimbursed. The answers can be broadly applied across the platform, but specifics with regard to protection plans, amounts and other details can vary based on location Turo has strict policies in place for those Guests that decide not to follow the rules. As far as the smoking, the host would have needed photographic evidence in order to charge you the $250 fee. For questions or information about the third party liability insurance for trips in the US, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 or claims@turo. Business Started: 11/23/2010. People smoking in your car is inevitable being a Turo host. Vape odor alone, even with an actual pen left behind, isn’t enough for a smoking claim. stukovx. posted on November 16, 2023. ’s Tesla Model X for $122/day on Turo today! Explore the highways and byways of Honolulu in Francis L. Turo’s smoking policy leans more towards “did smoking cause ‘damage’ that needs to be corrected and requires time and effort to remedy” rather than 9. May 13, 2023 · Understanding and respecting Turo’s no-smoking policy, which includes vaping, is crucial for a smooth and enjoyable car rental experience. I took pictures and submitted for the smoking reimbursement. I returned the vehicle early and missed taking a photo of the one spot where this host claims he found a cigarette butt and ashes. Jul 4, 2022 · How to deal with Turo Guests when they smoke and what are the consequences?More videos you may like:Top 5 profitable cars to rent on Turo https://youtu. Thanks for using Turo! Quote car insurance online or give us a call. With apologies to those elsewhere, this FAQ is United States-centric. As a turo host, I am surprised that they would charge $150 fee for this. Joselyn Dexter rented a Jeep Wrangler for her solo vacation to the Mar 22, 2023 · Turo’s strict smoking policy prohibits smoking in any vehicle rented through the platform. The contact details of our representative in Europe are: Turo France SAS 9 rue du 4 Septembre, 75002 Paris France, Attn: Legal Department. Take a look at the trip photos and in the before pictures that area must be in the photos as well. He started by renting his own car on the platform, then bought a second vehicle just for About extenuating circumstances We understand things happen outside your control that may force you to cancel a trip or make it impossible for you to ret. You gave the smokers the go ahead to do as they please at this point. 😜. We are members of the LDS church and required to never smoke. Have hosts experienced greater difficulty getting requests approved? Host responsibilities As part of our commitment to safety Turo requires that you clean and disinfect your vehicle before trips following our cle Turo says it has a zero-tolerance policy for smoking. Jun 13, 2023 · Turo has a few other rules to follow when renting a car. The only evidence they have that they are accusing me of smoking in the car is the empty pack of cigarettes found in the trunk that fell out of my bad in a rush at the air port. 225 6th Street Southeast, Auburn, WA 98002. If there’s any remnants of smoking; ashes, marijuana, lighter, paper, etc, it will be assumed the vehicle was smoked in, even if it wasn’t. They can’t charge due to a smell alone. After each canceled trip, hosts receive an automated review on their vehicle listing. Have hosts experienced greater difficulty getting requests approved? Conrad Layn shares how to document when your Turo guest violates the Turo zero tolerance policy. The smoking fee can range from $50 to $250, depending on the severity of the smoking damage. The new smoking policy is so much worse than the last one. As defined by Turo's policy change removed the "smoke odor - $50" fine because it was being abused by scummy hosts who would charge $50 without any odor or evidence of smoking. Simple and easy rental process. It’s the reason you rent from any car company and there car smells like an ash tray. They will need more evidence of such. When you offer Extras to guests, you keep 90% of related earnings, giving you an opportunity to bump up your average On my complaint letter I called Turo out for allowing guest on the platform after even their 1st smoking offense. Turo won’t give me anything for any of those. Man I went to get around after my 1st rental turo took my app, getaround is much better and you make more money cause its a algorithm, thanks turo for being scum bags which led me to getaround best move I made in this game. I have a mix of high and mid level cars and have had people cancel their trips because of the strong smell in the car (1hr turnaround time in between trips in Why would a policy violation stop me from booking a car To be sure Turo remains a safe secure and trusted platform we may remove members whorsquove Jul 26, 2023 · Looking for the template to AUTOMATED Your Turo Business? Click this link and the only thing that we ask for is your email:Automated Message Template: https: Aug 3, 2020 · Most vehicles will have 200 miles as a minimum daily distance. We stayed at BYU campus where smoking of any kind is not allowed. For questions or information about the third-party liability insurance that is included in protection plans, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 / claims@turo. Host standards Be responsive Respond to trip requests and changes as soon as you can Guests count on hearing from you and quick responses inspire What are Extras Extras are optional addons to your trip that offer you greater ease and more adventure One type of Extra is convenience opti And some unsolicited advice, make sure you have a thorough understanding of the smoking policy. So even though I had a picture of a lighter and blunt wraps she left in my car, plus screenshots of the messages from the next guest saying how bad the smoke odor was, they have thus far tried to Jun 30, 2023 · Turo. Turo says it has a zero-tolerance policy for smoking. I already knew I was gonna have this issue and it’s already happened within weeks of the new policy. Cleaning claims eligible for reimbursement must involve conditions outside of normal use. But renters don’t care. So hopefully his claim doesn't stick, you can dispute it if there is no ash and you didn't smoke. How much a protection plan costs depends on the plan you choose The more a plan costs, the less you&rsquo;re respons New Smoking Policy. Absolutely insane that if I find literal weed and tobacco in my vehicle it doesn't conclude smoking in the vehicle. 📰 NO SMOKING POLICY TURO ARTICLE: https://support. Turo is a peer-to-peer car-sharing company. Jan 1, 2022 · HOW TO GET RID OF SMOKING ODOR IN TURO CAR VIDEO: https://youtu. If at check-in a guest detects smoke odor from any of the prohibited substances, they can report the issue to Turo, and Turo will notify you. My dad was visiting me for a week and used Turo. Years in Business: 13. agency. , Maryland and New York). TURO is ignoring their own written policy and charging me anyways. You don’t want to be charged, and I don’t want to charge you. Français. Reporting guests who smoke You have up to 72 hours after a trip ends to report a smoking issue If a guest returns your car with physical evidence If you engage in any prohibited uses with a vehicle booked through Turo, we may apply the following consequences: Void your protection for any physical dam Guest rights Hosts are required to provide you with a clean and disinfected car You can contact your host via Trip messaging to a Report a smoking issue. Book instantly Shahzada O. Take clear photos to document the vehicle condition at the start and end of each trip. Most unpleasant conversations can be prevented by keeping the car Turo said that I don’t have a claim. Now you have to provide evidence of smoking (ashes, remnants, lighter, roaches, whatever) and you get $250 instead of the $150 you used to get. powerhost. Turo follows the law in making a distinction between service and assistance animals and pets nonservice animals Turo allows service and assistanc Jan 15, 2020 · LEARN HOW TO BECOME A 6 FIGURE HOST ON TURO THROUGH MY EXCLUSIVE COMMUNITYhttps://www. Hey everyone, just wondering. The content in these videos I have put in multiple claims for smoking all to be denied (with evidence). be/HV Put very simply, had you not found the butt in the trunk, would you have had any reason to believe anyone had smoked in the car? If not, then "no harm, no foul" You can try, but will likely be declined if there’s no picture of the trunk. When renting from a car rental company that provides its own insurance Nov 14, 2023 · TuroUK Ltd Turo Office, Moray House, 23-31 Great Titchfield Street, London W1W 7PA United Kingdom. The car was fine otherwise, and we didn’t think to look for where the smell was coming from we just Book instantly Francis L. I will not allow this charge to go through and will alert my credit card company that a fraudulent charge is being attempted. 24/7 support & roadside assistance My listing clearly says there is a $300 smoking fee and a $100 cleaning fee. I'm used to renting with true car rental companies that usually have similar non-smoking policies -- just confirmed that Turo's differs in that just the presence of a vape will count as "physical evidence of smoking" So you can lose a vape in any other car rental companies' vehicle and have no problem, but on Turo, there's a $259 lost item fee. They began a non-smoking policy in 2009. At that time, instead of guests requesting to book a car and the host needing to manually approve the booking, trips will automatically be approved with Book Instantly. Basically, they just brought it back to where it used to be. be/_xmMZ7cVbHU📷 FOLLOW ME ON IG: @ConradLayn ️ 💎 LAYN TURO UNIVERSITY GROUP 👨🏿‍🏫 An Updated Turo Host FAQ. Turo has been difficult to work with in getting them to agree to the smoking violation because they require before and after “photo evidence”. Dec 24, 2023 · By Jason Tushinski / Dec. Easy. All requests for reimbursement must include evidence To report and charge for cleaning , smoking , late returns , or Mar 22, 2023 · It prohibits smoking of any kind in all Turo cars, including cigarettes, e-cigarettes, marijuana, and any other substances. I did not smoke in the car. ’s Hyundai Elantra for $41/day on Turo today! Explore the highways and byways of Coppell in Shahzada O. Nov 29, 2022 · Avis states that smoking is not permitted in any rental cars. Violations are as follows: No Smoking Policy – Turo has a very serious No Smoking Policy. On April 11th Turo support instituted a new smoking review policy where all agents are no longer authorized to review and approve smoking reports rather they have to be escalated to a specific team that reviews all smoking violations. Hello, I have rented a car from turo and an extenuating circumstance occurred that led to false evidence of a smoking violation. Only way I can think of that would get a smoking reimbursement denied would be if your previous guest smoked and you didn't clean it or Filed my first smoking claim. Dad visited, possibly scammed. If they don’t burn holes in the seats or leave other evidence such as cigarette butts or excessive ash there’s nothing you can do to report just the odor. You can put a $500000 smoking fee these scums will still smoke. Only ash, burns marks, BURNED cig or joint and admissions which almost never happens. By adhering to the guidelines, reporting violations when necessary, and exploring alternative methods to satisfy cravings, renters can contribute to a smoke-free environment. Courtesy of Nate Matos. Turo is a car-sharing marketplace operating in the United States, Canada, the U. Now my car is clean again after blowing all the interior with pressured air, vacuum, wiping down all the interior and seats, replacing the cabin air filter and using an ozone machine. 116 New Montgomery St, San Francisco, CA 94105-3607. Hello At Turo, we review all Nov 16, 2023 · by Turo. club/-6 Figure Hosting Turo Course -Chat With Me Live-Behind The new cleaning policy is BS!! UPDATE: Turo has come through! This morning I found what looked like ashes on the door sill and loose tobacco in the center console. - July 26, 2023. Nate Matos is a Turo host based in Miami. He texted me via my personal phone and NOT on the app asking for $350 or he can report me through Turo and be charged 250 and kicked off of Turo. Many Turo hosts proactively remind guests of the potential consequences to minimize the chances of a smoking incident, and guests can decline a car and receive a full refund if the car smells like smoke. Joselyn Dexter rented a Jeep Wrangler for her solo vacation to the You could definitely call turo and argue this and they might reverse the charges. There is a $250 smoke fee that turo charges. I was parked at a… I rented a car on Turo with unlimited miles. Reporting guests who violate cleaning policy You have up to 72 hours after a trip ends to report an eligible cleaning issue in the app and charge y “Smoking is prohibited. The guest will have the option to cancel the trip free of charge. All these smokers should be banned immediately. It's simply illogical. If you or any of your passengers smoke in the car, you could be charged a hefty cleaning fee. The guest also left a water bottle about 1/5 the way full of brown, leafy water that reeked like weed. After thorough analysis, moving the minimum allowable distance up to 200 miles (in the US & UK; 300 kilometres in Canada) will have a minimal impact on the actual number of Smoking USED to be $50 for smell and $150 for smell with evidence. Valentine was super friendly and made the rental process really smooth. La Quinta Inn & Suites by Wyndham Auburn. Find out how peer-to-peer insurance works when you rent out a car via a car-sharing service. Previously, the minimum daily distance option was 100 miles, with additional options in 50-mile increments. I saw an Owner brag on an owners only FB group about a $30 rental that he slammed with $400 in fees. If either you or your host or guest has a concern, discuss it with mutual respect. This ban includes non-tobacco forms of smoking like vaping and e-cigarettes. Sincerely, ***** Business response. Reply. How do I dispute an invoice from my host? If your host invoiced you for an incidental cost or fee that falls outside the list of costs or policy vi Turo does require proof of smoke from an owner, usually photos of ash. Consider who smokes in your cars. Location of This Business. g. turo. I've had plenty of claims approved. Apr 10, 2018 · Guests are prohibited from smoking in any vehicle on the Turo marketplace and could face fines for violating the non-smoking policy. BMW M3 2017. Turo said in a statement: “We have a no-smoking policy to keep the personal property of delivery to you on time! all vehicle comes with a full tank of gas before start of any trip, please return the vehicle with the same fuel level unless you have prepaid! no smoking smoking cigarettes and marijuana is prohibited inside the vehicle. Or, call 1-866-749-7436. Turo bills itself as a cheaper and more flexible alternative to traditional car rental services, and Turo's May 18, 2023 · Jamie Killin. New Smoking Policy. But the others?! Any advice (other than stop being a host on Turo)? The Travelers policy provides secondary (excess) coverage, to ensure that any Turo approved driver will be insured up to the state minimum limits required for third-party liability, unless primary coverage is explicitly required by an applicable state statute (e. Aug 17, 2017 · We know not all host cancellations are equal, and our new policy — effective August 24, 2017 — reflects this: Instead of one standard cancellation fee, hosts will be charged a $25 fee for canceling more than 24 hours before trip start or a $50 fee for canceling less than 24 hours in advance of a trip. Good job Turo. Turo denied my smoking claim despite guest leaving a cigarette butt in the cup holder. We don’t just mean the car, but also how you treat each other. Ridiculous Turo says it has a zero-tolerance policy for smoking. Posted by u/somuchsothat - 3 votes and 6 comments None of my companions smoke. Mostly because that’s where I am, and where Turo does the vast majority of its business. They also charge a cleaning fee of $450 if you violate this policy. Reporting guests who smoke You have up to 72 hours after a trip ends to report a smoking issue If a guest returns your car with physical evidence. I just don’t get it. But hey this is the business. Share. • 3 yr. May 18, 2023, 2:00 AM PDT. But customers tell us some car owners appear to be exploiting that policy. The applicable fee will be deducted Excellent service and communication throughout the car rental process. K. Israel L. Customer: Turo host charged me $250 for smoking in their car, Turo took host side. com/h Jun 8, 2022 · Turo functions essentially like Airbnb, but for cars. - February 2, 2024. Joshua S. ago. Turo denied the claim and is fighting me on it. On top of that, the guest put a <3 in dent, smoked heavily (there’s ashes and a literal pack of smokes), and had the fuel at almost empty. Starting in the first half of 2024, guests will be able to book all trips on Turo with the Book Instantly feature. , Australia, and France — we'll explain all you need to know about this unique car-sharing platform. Formerly known as RelayRides, Turo allows car owners to make extra cash by renting out their vehicles while providing a convenient and quick way You must remove any smoke odor and any evidence of smoking before the start of each trip. I kind of like people smoking weed in my car. If you engage in any prohibited uses with a vehicle booked through Turo, we may apply the following consequences: Void your protection for any physical dam Jun 23, 2021 · As a Turo host, you have the option to sweeten the deal for your guests by throwing in add-ons for an additional fee based on your personal hosting style or even your location. I need to be refunded for the cleaning charge. Business Details. Turo takes this policy seriously, as smoking can cause damage to the car and leave an unpleasant odor that can be difficult to remove. any violation of the smoking policy will subject to $250 fee. ’s Tesla Model X on Turo, where you can book the perfect car for your next adventure, courtesy of local hosts. Upon return, the guest was smoking marijuana outside the car, inside the car smelled like marijuana, the guest had a travel, size Lysol air freshener and a container air fresher. If you disregard Turo guidelines or violate policies you may be charged a penalty fee Turo may also charge a processing fee for some actions If you cancel Turo has recently updated its policy to cover smoking-related issues as well as cleaning policies. BMW M4 2023. This policy applies to both renters and their passengers. Good income stream. I thought Turo had a zero-tolerance policy for smoking but it looks like the new policy put in place was meant to make it almost impossible to charge guests for smoking in cars. It’s okay to disagree, just keep it civil and productive, especially when picking up and dropping off the car. For questions about how damage to Learn how to manage a damage claim through Turo as a guest, what your responsibilities are, and how to access the terms of service here. Get tips for car owners and car renters. zn ld gg gu ka tx kh bz ky ww